Refund policy

Refund Policy

At VilmoraHome, we want you to feel confident when ordering from us. If something is wrong with your order, we will do our best to make it right.

Returns

We offer a 30-day return window after your order has been delivered.

To be eligible for a return, the item must be:
- unused,
- in the same condition that you received it,
- in its original packaging,
- and approved by us before being sent back.

To start a return, please contact us at vilmorahome@gmail.com with your order number and the reason for your return.

Please do not send your item back before contacting us. Return instructions will be provided after your return request is approved.

Damaged, Defective, or Wrong Items

Please inspect your order when it arrives.

If your item is damaged, defective, or you received the wrong item, contact us within 7 days of delivery at vilmorahome@gmail.com and include:
- your order number,
- a clear photo or video of the issue,
- and a short explanation of what happened.

If the issue is confirmed, we will offer a replacement or refund depending on the situation.

Non-Returnable Items

We cannot accept returns for:
- used items,
- items not in their original condition,
- items damaged by the customer,
- items returned without approval,
- gift cards,
- final sale items.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping costs are non-refundable if applicable.

Refunds

Once we receive and inspect your return, we will let you know whether your refund has been approved.

If approved, the refund will be processed back to your original payment method.

Please note that it may take several business days for your bank or payment provider to process and post the refund.

Order Cancellations

If you need to cancel your order, contact us as soon as possible at vilmorahome@gmail.com.

If your order has already been processed or shipped, we may not be able to cancel it.

Lost or Delayed Packages

If your package is delayed, please contact us and we will help check the tracking information.

If a package is marked as delivered by the carrier but you cannot find it, please check with your local delivery provider, neighbors, household members, or building reception first.

If your package appears to be lost, contact us at vilmorahome@gmail.com and we will review the situation.

Contact

For return or refund questions, contact us at:

vilmorahome@gmail.com